Customer Service

Accommodations for Individuals with Visual & Mobility Impairments Policy

Communication Using the Teletype Device Michigan Relay Service or Other Communication Devices

Cultural Competence

Customer Service (CS)

Customer Service (CS) Enrollee Member Appeals

Customer Service Medical Record Retrieval

Dreams Come True Fund Policy

Family Support Subsidy Program Policy

Limited English Proficiency (LEP) Policy

Medication Procedures for Enrollees/Members

Member Experience

Member Grievance

Member Orientation

Member Stipend Policy

Peer Services Policy

PIHP Disenrollment

Provider Satisfaction

Recovery Policy

Second Opinion Procedure

Service Provider Change Procedure