ACCESS Call Center

The Detroit Wayne Integrated Health Network manages the Access Call Center to continue providing quality integrated healthcare to its members. The DWIHN Access Call Center is managed by professional staff with decades of experience in mental health crisis and customer service. Call Center staff are trained in several behavioral health and disability-related concerns. The Access Call Center also has trained clinicians who can assist people who may be experiencing crisis related to substance use disorder.

Hours for non-emergent calls are from 8am-8pm Monday through Friday. Call Center staff will complete a brief screening with the person and if needed, a Clinician will contact the individual the next business day to complete the assessment.

After 8pm and on weekends, the following services will be provided: Warm transfer to the crisis line

Dispatch of Children’s Crisis Teams from Emergency Departments
Hospital discharge follow-up appointments
A mental health clinician will be available for SUD screening only

If you have any questions or concerns regarding the DWIHN Access Call Center, please send an email to: accesscenter@dwihn.org. Also, the DWIHN Helpline is also always available 24/7 at 800-241-4949.

CCBHC Documents

CRSP Consumer Enrollment Form

CRSP Program Change Form

Children Services Special Population Access Screening Form

DHHS Children's Services Access Screening Form

Disability Program Change Form

Disability Program Change eForm

Eligibility Screening Check Lists & Guidance Bulletin 24-006