Crisis Services
Cr
isis Services ensures appropriate access to behavioral health services and crisis management for adults and children experiencing a crisis, including assessment, care coordination, and referrals to the most appropriate level of care. The DWIHN crisis services department consists of dedicated staff trained in the DWIHN crisis continuum who are consistently available for all those experiencing a behavioral health crisis.
isis Services ensures appropriate access to behavioral health services and crisis management for adults and children experiencing a crisis, including assessment, care coordination, and referrals to the most appropriate level of care. The DWIHN crisis services department consists of dedicated staff trained in the DWIHN crisis continuum who are consistently available for all those experiencing a behavioral health crisis.-
24/7 Crisis Hotline: 1-800-241-4949
Crisis Services staff consists of the following:
- Director: Oversees and closely monitors the day-to-day functioning of the networks’ crisis and access system in accordance with DWIHN policies and all applicable state regulations
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Manager: Closely monitors the Clinical Specialist activities, community communication, Dispatch of Pre-Admission Review (PAR ) screenings, and DWIHN brokering.
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Clinical Specialists: Provide support to crisis intervention teams and emergency rooms in placing community members who have waited 23 hours for inpatient settings, assist with moving consumers out of the ER to lower levels of care when appropriate as well as assisting with transitions in care and discharge planning.
Adult Crisis Screening: Facilitated via Hegira Health Inc’s Community Outreach for Psychiatric Services (COPE). Services include:
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Mobile Crisis Intervention teams that are responsible for screening to determine appropriate level of care for adults experiencing behavioral health crisis
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Mobile Crisis Stabilization Teams for post-disposition follow-up when an adult does not go to an inpatient level of care or is placed in a Crisis Residential Unit (CRU). COPE Requests for services originate from Emergency Departments, Specialized Residential and SIL Homes.
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Crisis Stabilization Units (CSUs) for adults in crisis with up to 72 hours of supervised care to help de-escalate the severity of the crisis, to provide urgent behavioral health care, and to avoid unnecessary hospitalizations. Open 24/7, 365 as a walk-in:
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Hegira Health (COPE): 33505 Schoolcraft, Livonia, MI 48150 (844)296-COPE
- Team Wellness East CSU: 6309 Mack, Detroit, MI 48207 (313)331-3435
- Team Wellness West CSU: 34290 Ford Rd., Westland, MI 48185 (313)391-2753
- DWIHN Care Center, Adult and Children CSU: 707 W. Milwaukee St., Detroit, MI 48202 (313)989-9444
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Childrens’ Crisis Screening:
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Mobile Crisis Services are provided by New Oakland Family Centers and The Guidance Center 24/7. Emergency Departments contact the DWIHN Access Center (Wellplace) at 1-800-241-4949 to have teams dispatched.
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New Oakland Family Centers (NOFC) – Children’s Intensive Crisis Stabilization Services (ICSS) 24/7: 1-800-877-1650
Call DWIHN Mobile Crisis Stabilization for Children and Adults (844)462-7474:
The DWIHN Mobile Crisis Stabilization Unit can deploy trained clinicians to the scene of a crisis to assist in de-escalation, service connection, and resource provision should there be no immediate safety concerns 24/7, 365. Should there be significant safety concerns, contact 911.