Office of Recipient Rights

RIGHTS IS EVERYBODY'S BUSINESS

Every person who receives services in the public mental health system has additional rights. Those rights, specific to mental health and intellectual/developmental disability services, are identified in the Michigan Mental Health Code.

• The right to be free from abuse and neglect
• The right to privacy of your information
• The right to be treated with dignity and respect
• The right to receive services that meet your needs
• The right to receive your services in a safe, sanitary and humane environment

The Office of Recipient Rights, in accordance with the Michigan Mental Health Code, is responsible for ensuring the provision of recipient rights protections throughout the DWIHN System of Care. The Rights Office is open between 8:00 AM and 4:30 PM Monday through Friday excluding holidays. You may file a Recipient Rights complaint any time you think staff violated your rights or someone else’s rights. You can make a rights complaint by telephone, letter, email, or on a Recipient Rights complaint form. 

If you receive public mental health or substance abuse services, you are free to exercise your rights, and to use the rights protection system, without fear of retaliation, harassment, or discrimination. Detroit Wayne Integrated Health Network staff and contractors will not take action against you if you use the Office of Recipient Rights. You do not need permission from anyone to use the Office of Recipient Rights or to take other action(s) about a concern. You may do so at any time.

• Phone: (313) 344-9099 ext. 3249
• Toll-free: (888) 339-5595
• TTY: (888) 339-5588
• Fax: (313) 833-2043

If you receive Substance Use Disorder (SUD) services, you have rights protected by the Public Health Code. These rights will also be explained to you when you start services and then once again every year.  If you have an SUD rights complaint, contact Judy Davis at (313) 344-9099 ext. 3112.