Access to Services

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Access to Services

The Detroit Wayne Integrated Health Network is responsible for oversight of the DWIHN Access Call Center, which provides access to quality integrated healthcare to the residents of Wayne County. The DWIHN Access Call Center is managed by professional staff with many years of experience in behavioral health, substance use, crisis, and customer service-related concerns. 

The Access Call Center ensures appropriate access to behavioral health services and crisis management. The Access Call Center and Crisis Services department  work in collaboration with other departments and providers to ensure access to DWIHN’s full array of services as well as the Crisis Continuum Service System. 

Access to services is for Wayne County residents who: 

  • have an intellectual/developmental disability,
  • mental illness,
  • children with serious emotional disturbance,
  • and/or individuals with substance use disorders.
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Screening

Screening to determine how DWIHN can meet your needs can be done at an emergent, urgent, or routine level. 

  • Emergent Calls: The Access Call Center will identify if an individual is at risk of physical injury to themselves or another individual, at risk of suicide, dangerous behaviors, bizarre behaviors, has delusions or hallucinations.  Calls will be warm transferred to the crisis line.
  • Urgent Calls: The Access Call Center Clinician / Substance Use Specialist will identify if the individual was previously diagnosed with a Serious Mental Illness, Developmental Disability or Serious Emotional Disturbance and has been without medication and beginning to show signs of decompensation, not in imminent danger to self or others but may become emergent without prompt treatment, is in significant distress or has been released from the hospital (inpatient or crisis) and needs to be seen immediately to ensure stabilization. The Access Call Center will attempt to schedule an appointment for the same day and/or may warm transfer to the crisis line.
  • Routine Calls: The Access Call Center will collect demographic information, then provide screening, linkage to a provider, and referrals for persons seeking access into the public behavioral health system.  
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The Access Call Center

The Access Call Center is also the general Information and Referral source for individuals living in Wayne County.  1-800-241-4949.   

The Access Call Center provides the following services 24/7:  

  • Warm transfer to the crisis line
  • Hospital discharge follow-up appointments
  • Post-crisis services follow-up appointments
  • A Substance Use Disorder (SUD) eligibility screening by a Substance Use Disorder Technician  

Hours for Mental Health Services eligibility screenings are 8am-8pm, Monday through Friday.  If a screening for mental health services or an autism evaluation appointment is needed outside of these hours, a Call Center Representative will initially collect demographic data, and a Mental Health Clinical Screener will contact the individual the next business day to complete the screening. 

Have Questions?

If you have any questions or concerns regarding the DWIHN Access Call Center, please email us at: accesscenter@dwihn.org. Also, the DWIHN Call Center is available 24/7 at 800-241-4949.