Programs & Services, Crisis Services

Connecting
You to Care

The DWIHN Access Call Center provides access to quality integrated healthcare to Wayne County residents, managed by professional staff with years of experience in behavioral health, substance use, crisis, and customer service.

Call 1-800-241-4949 Learn About Screening

24/7 Available Around the Clock

Wayne County Residents Served

All Needs Emergent to Routine

No prior authorization required to call the Access Call Center.

About the Access Call Center

Connecting Wayne County Residents to Care

The Detroit Wayne Integrated Health Network is responsible for oversight of the DWIHN Access Call Center, which provides access to quality integrated healthcare to the residents of Wayne County. The DWIHN Access Call Center is managed by professional staff with many years of experience in behavioral health, substance use, crisis, and customer service-related concerns.

The Access Call Center ensures appropriate access to behavioral health services and crisis management. The Access Call Center and Crisis Services department work in collaboration with other departments and providers to ensure access to DWIHN's full array of services as well as the Crisis Continuum Service System.

In a crisis? Call our 24-hour helpline immediately: 1-800-241-4949

The Access Call Center is also the general Information and Referral source for individuals living in Wayne County.

Access to services is for Wayne County residents who:

Have an intellectual or developmental disability
Have a mental illness
Are children with serious emotional disturbance
Have a substance use disorder
Have active Medicaid, are Medicaid eligible, or are uninsured

What We Provide

Services Available 24/7

The Access Call Center provides the following services around the clock:

Crisis Line Transfer

Warm transfer to the crisis line for individuals in immediate need.

Hospital Discharge Follow-Up

Follow-up appointments for individuals recently discharged from a hospital.

Post-Crisis Follow-Up

Follow-up appointments after a crisis episode to ensure continued stabilization.

SUD Eligibility Screening

Substance Use Disorder eligibility screening by a Substance Use Disorder Specialist.

Hours for Mental Health Services eligibility screenings are 8am–8pm, Monday through Friday. If a screening or autism evaluation appointment is needed outside of these hours, a Call Center Representative will collect demographic data and a Mental Health Clinician will contact the individual the next business day to complete the screening.

Have questions? Email us at accesscenter@dwihn.org or call 1-800-241-4949.

How It Works

Screening to Meet Your Needs

Screening to determine how DWIHN can meet your behavioral health or Substance Use Disorder needs, from crisis to routine levels. The Access Call Center will collect demographic information, then provide screening, linkage to a provider, and referrals for persons seeking access into the public behavioral health system.

Emergent Immediate

Emergent Calls

The Access Call Center will identify if an individual is in crisis or at risk of physical injury to themselves or another individual.

Calls will be warm transferred to the crisis line.

Urgent 24–48 Hours

Urgent Calls

The Access Call Center Mental Health Clinician or Substance Use Specialist will identify if the individual is in significant distress or has been released from the hospital (inpatient or crisis) and needs to be seen as soon as possible to ensure stabilization.

An appointment will be scheduled within 24–48 hours and/or may be warm transferred to the crisis line.

Non-Emergent Routine

Non-Emergent / Routine Calls

The Access Call Center will ask questions to help identify the best route to assist the caller by offering information and referrals, a warm transfer to another department or agency, or a transfer to an Access Call Center Mental Health Clinician or Substance Use Specialist to complete an eligibility screening.

Scheduling an intake appointment for outpatient services or referral to an appropriate level of care.

Community Resources