Member Support
How Can We Help You
Whether you need to find a provider, understand your benefits, or resolve a concern, our team is ready.
Quick Help
How can we help?
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Talk to Someone
Call our helpline 24/7 for immediate assistance with your care needs.
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Find a Provider
Search our network of 300+ providers to find care near you.
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Member Resources
Access your benefits, wellness resources, newsletter, and member activities.
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Know Your Rights
Learn about your rights as a DWIHN member and how to file a grievance or appeal.
About Our Office
Here to Serve You
DWIHN's Customer Service office is here to serve you and exceed your expectations. We are committed to being the front door to DWIHN. Our goal is to convey an atmosphere that is welcoming, helpful, and informative.
We are responsible for making sure you are educated about your benefits, services, member rights and responsibilities, and most importantly, how to access them. We are available to help you with your due process needs, such as filing a complaint, grievance, appeal, or arranging for mediation. Your satisfaction is important to us, so we encourage your feedback.
Customer Service wants to keep you informed by routinely organizing, coordinating, and supporting member educational opportunities that promote member engagement, inclusiveness, recovery, and self-determination. We are always looking for new members to join our Constituents Voice member advisory group.
Our Office
The Customer Service office is comprised of the following
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Appeals, Grievances & Mediation
Members have the right to appeal decisions, file grievances, and request mediation. Our due process team is here to guide you through each step with care and transparency.
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Financial support for eligible families
The Family Support Subsidy Program provides financial assistance to families caring for individuals with certain qualifying conditions who live at home.
Eligible for individuals with:
- Cognitive impairment (CI)
- Severe multiple impairments (SXI)
- Autism spectrum disorder (ASD)
Office Hours: 8:30 a.m. – 4:30 p.m., Monday–Friday
Tia Davis, (313) 833-2492
Dayna Phillips, (313) 833-2493 -
Release of information
To request a release of your medical records, contact our Customer Service office. A signed authorization form is required to release records to a third party.
(313) 344-3099
707 W. Milwaukee Ave, Detroit, MI 48202 -
Constituents' Voice · Dreams Come True · Walk-a-Mile
Constituents' Voice
Our member advisory group ensures your voice shapes how DWIHN delivers care. We are always looking for new members to join.
Learn MoreDreams Come True Fund
The Dreams Come True Fund helps DWIHN members achieve personal goals and milestones that support their recovery journey.
Learn MoreWalk-a-Mile
An annual community awareness event that promotes understanding of the challenges faced by those living with mental illness.
Learn More -
Handbook, brochures, rights & advocacy
- Rights & Responsibilities
- Digital Member Handbook Request hard copy
- Brochures & Posters
- Advocacy Organizations
- My Strength New
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3 locations across Wayne County
Harvest Retreat
16401 Grand River Ave, Detroit, MI 48227 248-298-9215Mellanie Knox · Santosha Harris
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Send us a message, we respond quickly
Our rapid response form is coming soon. In the meantime, please call us or visit in person.
Call 888-490-9698 Call 313-833-3232
707 W. Milwaukee Ave, Detroit, MI 48202 · Mon–Fri 8am–4:30pm
Need to reach us?
888-490-9698 313-833-3232Monday–Friday, 8am–5pm
Crisis support available 24/7
707 W. Milwaukee Ave, Detroit, MI 48202