Customer Service
Here to Assist You
DWIHN’s Customer Service office is here to serve you and exceed your expectations. We are committed to being the front door to DWIHN. Our goal is to convey an atmosphere that is welcoming, helpful, and informative.
The Customer Service office is comprised of the following: Welcome Reception Center and Switchboard. Call Center Operations, Member Due Process, Provider Performance Monitoring of Customer Service Standards, Family Support Subsidy, Member Engagement and Advocacy, as well as Peer Support and Member Experience.
We are responsible for making sure you are educated about your benefits, services, member rights and responsibilities, and most importantly, how to access them. We are available to help you with your due process needs, such as filing a complaint, grievance, appeal, or arranging for mediation. Your satisfaction is important to us, so we encourage your feedback.
Customer Service wants to keep you informed by routinely organizing, coordinating, and supporting member educational opportunities that promote member engagement, inclusiveness, recovery, and self-determination. We are always looking for new members to join our Constituents’ Voice member advisory group. We attempt to keep you informed with our numerous brochures and our member Quarterly Person Points of View newsletter.
Family Support Subsidy Program
The Family Support Subsidy Program (FSSP) is a Michigan program to help families who care for their children with severe disabilities at home. The program can assist with paying for special expenses the family may incur while caring for their child. The financial support may help prevent or delay placements outside the home. Supporting families of children with severe disabilities with this program allow families to stay together and gives families flexibility in purchasing special services.
Families may be eligible for this program if they have a child under age 18 who has been recommended by a local or intermediate school district’s multidisciplinary evaluation team with an eligibility category of:
- Cognitive impairment (CI)
- Severe multiple impairments (SXI)
- Autism spectrum disorder (ASD)
Families in Wayne County may get and turn in applications for the Subsidy Program at the Detroit Wayne Integrated Health Network by calling between the hours of 8:30 a.m. – 4:30 p.m., Monday – Friday.
Contact
Tia Davis, (313) 833-2492
Dayna Phillips, (313)833-2493
Contact Us
Have questions or need support? The DWIHN Contact Us page makes it easy to reach us—whether by using our interactive map of service locations, filling out the online contact form, or exploring other ways to connect and collaborate. We’re here to help you get the information and resources you need.
Drop-In Centers 2025
Drop-in centers are only accessible to those with a mental illness. To get this type of peer service, you can walk-in to one of our three Detroit-Wayne locations.
Harvest Retreat
16401 Grand River Ave
Detroit, MI 48227
Mellanie Knox, Santosha Harris
248-298-9215
mpennknox@theharvestcenters.com
zans7111@gmail.com
Our Place Drop-In Center
12285 Dixie
Redford, MI 48239
313-543-3393
Patricia Morris
313-854-7505
excuetivedirector@ourplacedropincenter.org
Perfect Place Drop-In Center
14705 Allen Rd
Southgate, MI 48195
734-250-7943
Karen Robinson
karenr@pp-dc.org
