Crisis Services
Access Behavioral Health Services & Crisis Management
Crisis Services ensures appropriate access to behavioral health services and crisis management for adults and children experiencing a crisis, including assessment, care coordination, and referrals to the most appropriate level of care. The DWIHN crisis services department consists of dedicated staff trained in the DWIHN crisis continuum who are consistently available for all those experiencing a behavioral health crisis.
Crisis Services staff consists of the following:
- Clinicians
- Registered Nurses
- Psychiatrists
- Advanced Practice Providers
- Peer Support and Peer Recovery Coaches
- Behavioral Health Technicians
- Food Service
- Customer Service
- Medical Records
- Quality and Compliance
- Administrative Support
- Administrative Leadership
Screening
Adult Crisis Screening
Services include:
- Mobile Crisis Intervention teams that are responsible for screening to determine appropriate level of care for adults experiencing behavioral health crisis
- Mobile Crisis Stabilization Teams for post-disposition follow-up when an adult does not go to an inpatient level of care or is placed in a Crisis Residential Unit (CRU).
Crisis Stabilization Units (CSUs) for adults in crisis with up to 72 hours of supervised care to help de-escalate the severity of the crisis, to provide urgent behavioral health care, and to avoid unnecessary hospitalizations.
Open 24/7, 365 walk-in locations:
- Team Wellness East CSU: 6309 Mack, Detroit, MI 48207, (313) 331-3435
- Team Wellness West CSU: 34290 Ford Rd., Westland, MI 48185, (313) 391-2753
- DWIHN Care Center, Adult and Children CSU: 707 W. Milwaukee St., Detroit, MI 48202 (313 )989-9444
Children's Crisis Screening
Mobile Crisis Services are provided by New Oakland Family Centers and The Guidance Center 24/7.
Emergency Departments contact the DWIHN Access Center (Wellplace) at 1-800-241-4949 to have teams dispatched.
New Oakland Family Centers (NOFC) – Children’s Intensive Crisis Stabilization Services (ICSS) 24/7: 1-800-877-1650
Call DWIHN Mobile Crisis Stabilization for Children and Adults (844) 462-7474.
Mobile Crisis Stabilization
The DWIHN Mobile Crisis Stabilization Unit can deploy trained clinicians to the scene of a crisis to assist in de-escalation, service connection, and resource provision should there be no immediate safety concerns 24/7, 365. Should there be significant safety concerns, contact 911.
Access to Services
The Access Unit ensures appropriate access to behavioral health services and crisis management. Access and Crisis Services work in collaboration with other departments to ensure access to DWIHN’s full array of services as well as the Crisis Continuum Service System.