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CANCELLED:  Wednesday, November 4, 2026, at 2:15 pm.

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Residential Services

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Residential Services

A safe place to live,
with support around the clock.

Residential Services helps adults with mental illness and intellectual and developmental disabilities live in supervised, supportive homes that fit their needs.

Call 1-800-241-4949 Find a Provider
24-Hour Supervised & Supportive Living
Almost 3,100 MI and IDD Members Served
Least Restrictive Right Setting for Each Person

Residential Services are for adults receiving Mental Illness (MI) or Intellectual and Developmental Disabilities (IDD) services.

About the Department

Residential Services

The Residential Services department manages services to adults receiving Mental Illness (MI), Intellectual, and Developmental Disabilities (IDD) Community Living Support and Personal Care Services in various specialized residential settings. These services provide 24-hour supervised and supportive living.

Key Components of Services

What Residential Services does

From the first assessment to the final authorization, the team helps members find and keep the right home.

Residential Assessments

Completing Residential Assessments to determine medical necessity and ensure the least restrictive setting.

Residential Referrals

Processing new Residential Referrals.

Placements

Brokering placements for members eligible for Specialized Residential Services.

Provider Training

Conducting training sessions for Clinically Responsible Service Providers (CRSP) to ensure accurate clinical documentation.

State Facility Support

Assisting with state facility admission and discharge planning.

Youth Transition Planning

Assisting with planning for youth transitioning from DHHS foster care settings to Residential Services.

Residential Authorizations

Processing Residential Authorizations to ensure amount, scope, and duration are accurately reflected in member charts.

Residential Services continues to review, monitor, and finalize all (internal and external) departmental policies, processes, and procedures in collaboration with internal departments to ensure changes and adjustments are modified and/or implemented as needed to provide the best service to our almost 3,100 MI and IDD members.

For Providers

Provider Extranet

Residential providers can sign in to the provider extranet to manage referrals, authorizations, and documentation.

Are you a provider?

Use the provider extranet to access Residential Services tools.

Go to Provider Extranet
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