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CEO Profile

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Executive Leadership

James E. White

Chief Executive Officer

Detroit Wayne Integrated Health Network

Leading DWIHN's mission to ensure every Wayne County resident has access to the behavioral health services they need, regardless of ability to pay.

Every person in Wayne County deserves access to behavioral health support, not as a privilege, but as a right. At DWIHN, we exist to make that promise real, every day.

James E. WhiteDetroit Wayne Integrated Health Network

Background & Experience

About our CEO

Leadership at DWIHN

In his current role, White is responsible for the strategic, operational, and financial leadership of DWIHN, a $1B+ public system providing behavioral health, intellectual and developmental disability, and substance use disorder services. He is focused on:

  • Advancing integrated care models that connect physical and behavioral health
  • Strengthening provider networks and access to services
  • Expanding community-based and preventive care strategies
  • Aligning public safety and behavioral health systems to improve outcomes

His leadership emphasizes innovation, accountability, and cross-sector collaboration to address complex population health challenges.

Detroit Police Department Leadership

Prior to his appointment at DWIHN, White served as the 43rd Chief of the Detroit Police Department from 2021 to 2024. As Chief, he led one of the nation's largest municipal police departments during a period of significant operational and societal change. His leadership priorities included:

  • Constitutional policing and reform: Advancing compliance with federal oversight requirements and strengthening accountability systems
  • Community engagement: Establishing mechanisms such as civilian advisory input to improve transparency and trust
  • Data-driven operations: Implementing targeted strategies to reduce violent crime through analytics and focused enforcement
  • Mental health integration: Expanding co-response models and embedding behavioral health considerations into public safety strategies

James White also oversaw public safety operations for major national events, including the 2024 NFL Draft in Detroit, demonstrating large-scale operational leadership and interagency coordination.

Civil Rights and Public Service

James White previously served as Director of the Michigan Department of Civil Rights, where he led statewide civil rights enforcement and policy initiatives. This role broadened his leadership portfolio to include equity-centered policy development, investigations, and community advocacy.

Early Career and Professional Foundation

James White began his career with the Detroit Police Department in 1996, rising through the ranks to Assistant Chief. His progression reflects deep institutional knowledge, operational expertise, and a commitment to public service.

He is also a licensed mental health counselor, bringing a unique interdisciplinary perspective that bridges behavioral health and public safety systems.

Leadership Philosophy

James White's leadership is grounded in:

  • Equity and civil rights as foundational to public service
  • Collaboration across systems to address complex social challenges
  • Data-informed decision-making to drive measurable outcomes
  • Prevention and early intervention, particularly in behavioral health

Credentials & Affiliations

  • Licensed Mental Health Counselor
  • 43rd Chief of Detroit Police Department (2021–2024)
  • Former Director, Michigan Department of Civil Rights
  • Board Member, CIT International

Focus Areas

  • Advancing integrated care models
  • Public safety & behavioral health alignment
  • Community-based & preventive care strategies
  • Equity, civil rights, and cross-sector collaboration

Leadership Philosophy

Principles that guide decision-making

People Over Process

Systems exist to serve people, not the other way around. Every policy, every program, every partnership is evaluated through the lens of what it means for the individual seeking help.

Community First

Detroit and Wayne County are not just our service area, they are our community. Leadership means being present, listening, and being accountable to the people who live here.

Excellence in Equity

Good enough is not acceptable when people's mental health is at stake. We pursue best practices, national standards, and continuous improvement, with equity as our north star.

Connect with DWIHN leadership

Media inquiries, partnership proposals, and community engagement requests can be directed to our communications office.

Leadership

Member for

1 year 4 months
Submitted by amithawladar on
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About DWIHN

The people behind
our mission.

DWIHN is guided by experienced leadership committed to transparent governance, equitable access, and community accountability. Meet the team shaping behavioral health in Wayne County.

Reporting Structure

The team behind the mission

Governance & Accountability

Oversight you can trust.

As Wayne County's public behavioral health authority, DWIHN operates under rigorous national accreditation standards and public oversight requirements. Our governance structures are designed to maintain the highest levels of transparency, accountability, and community trust.

  • Nationally accredited by NCQA (National Committee for Quality Assurance)
  • URAC accredited for managed behavioral health
  • Annual independent financial audit and public reporting
  • Open Board of Directors meetings accessible to the public
  • Michigan Department of Health and Human Services oversight
View Annual Reports
2National Accreditations
20+Board Members
10+Years Serving Wayne County
$1.1B+Annual Budget Managed

What guides us

Leadership principles

Person-Centered

Every decision starts with the question: does this improve outcomes for the people we serve? Individual dignity and choice drive our strategy.

Equity-Driven

Wayne County's diversity is our strength. We actively work to eliminate disparities in access and outcomes across race, language, and socioeconomic status.

Accountable

Public trust is earned through transparency. We publish our finances, outcomes, and strategic plans, and hold ourselves to the standards we set.

Innovation-Ready

Behavioral health is evolving. We invest in evidence-based models, data-driven decisions, and new approaches to reach people who need us most.

Questions for our leadership?

Whether you are a provider, a community partner, a member of the media, or a community member, we welcome your engagement with our leadership team.

Financial Stewardship

Finance

As a public behavioral health authority, DWIHN manages over $1.1B+ in annual funding with rigorous accountability. Our financial documents are publicly available as a matter of public trust.

$1.1B+Annual Budget
MedicaidPrimary Funder
AuditedAnnually

DWIHN operates as a Prepaid Inpatient Health Plan (PIHP) under contract with MDHHS.

Our Mission

Office of Fiscal Management (Finance)

The mission of the Office of Fiscal Management (Finance) is to establish and maintain the financial controls necessary to safeguard the assets of the Network in accordance with generally accepted accounting principles, in compliance with applicable laws and regulations, and to provide meaningful financial information and analyses to management to support informed decision making.

Vision

To be efficient, accurate and knowledgeable problem solvers who ensure the maximum benefit of public funds.

Values: FINANCE

  • F — Fiscally Responsible
  • I — Integrity
  • N — Negotiators
  • A — Accountable
  • N — Nimble
  • C — Customer Focused
  • E — Excellence

Finance Divisions

Finance Functions

The Office of Fiscal Management operates across eight functional areas to ensure sound financial stewardship of public funds.

Working with DWIHN

For Vendors

DWIHN requires certain forms to be completed and submitted with quotes, bids and proposals. The following forms and documents are required for all vendors:

Dhannetta Brown, Associate VP of Finance

Finance Contact

Dhannetta Brown

Associate VP of Finance

dbrown@dwihn.org

Public Records

Financial documents and reports

DWIHN is committed to financial transparency. The documents below are available to members, providers, and the public. Documents are updated on an annual cycle.

Annual Audited Financial Statements

Independent audit reports prepared by external certified public accountants. Includes balance sheet, statements of revenues and expenses, and auditor notes.

View Audit Reports

Annual Budget Documents

DWIHN annual budget adopted by the Board of Directors, including revenue projections, expenditure allocations, and fund balance information.

View Budget Documents

PIHP Performance Reports

Prepaid Inpatient Health Plan performance and financial reports submitted to the Michigan Department of Health and Human Services (MDHHS) as required by state contract.

View PIHP Reports

IRS Form 990

Annual informational returns filed with the IRS as required for public nonprofit organizations. Includes organizational information, program accomplishments, and financial data.

View 990 Forms

Our Commitment

Financial accountability and oversight

DWIHN exercises rigorous stewardship of the public funds entrusted to us for Wayne County behavioral health services. Our financial management is subject to multiple layers of oversight.

  • Independent annual financial audit by external CPA firm
  • Board Finance Committee oversight of expenditures
  • MDHHS contract compliance reviews and reporting
  • Public Board meetings with financial reporting agenda item
  • IRS Form 990 filed annually as public record

Financial questions?

For financial document requests, questions about DWIHN funding, or public records requests, contact our Finance department.

Contact Finance

Annual Reports & Strategic Plan

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$1.1B+Annual Budget
AnnualIndependent Audit
PublicRecord
MDHHSOversight Compliant

All reports are prepared in accordance with Michigan PIHP standards and subject to independent financial review.

Looking for older reports?

Prior year annual reports, audited financials, and strategic planning documents are available in our full document repository.

View Document Repository

Grievance & Appeals

Member for

1 year 4 months
Submitted by amithawladar on
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Your Rights

You have the right
to appeal.

If you disagree with a decision about your care, you have the right to file a grievance or appeal. We will support you through the process.

Understanding Your Options

What's the difference?

Grievance

A complaint about the quality of care or services you received. Use a grievance when something went wrong.

Examples:

  • Staff treated you disrespectfully
  • You had trouble accessing services
  • A service was delivered incorrectly
See the grievance process
Appeal

A request to review a decision to deny, reduce, or stop a service. Use an appeal when you disagree with a coverage decision.

Examples:

  • A service was denied
  • Your level of care was reduced
  • A prior authorization was rejected
See the appeal process

File a Grievance

How to submit a grievance

  1. Contact DWIHN

    Call (313) 344-9099 or submit in writing within 90 days of the incident.

  2. We investigate

    DWIHN reviews your complaint within 90 calendar days.

  3. You receive a decision

    A written resolution notice is mailed to you.

  4. Not satisfied?

    You can escalate to the Michigan Recipient Rights process.

File an Appeal

How to appeal a decision

  1. Act within 60 days

    You have 60 days from the date of the denial notice to file your appeal.

  2. Submit your appeal

    Call (313) 344-9099 or submit in writing. Request an expedited review if your situation is urgent.

  3. We review your appeal

    Standard appeals are resolved within 30 days. Expedited appeals within 72 hours.

  4. Hearing rights

    If the appeal is denied, you may request a State Fair Hearing to have your case reviewed independently.

Need help filing?

We can help you every step of the way. Assistance is free and confidential. Our team will not retaliate against you for filing a complaint or appeal.

Available Monday–Friday, 8:00 a.m.–4:30 p.m.

Additional resources

If you feel your concerns have not been addressed, these independent organizations can help.

Office of Recipient Rights

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Your Rights Are Protected

Rights Are
Everybody's Business

Every person who receives services in the public mental health system has additional rights. The Office of Recipient Rights exists to protect those rights, without fear of retaliation.

Member Rights

Your rights include:

  • Free from Abuse & Neglect

    The right to be free from abuse and neglect in all settings where you receive services.

  • Privacy of Your Information

    The right to privacy of your information. Your health records are protected by law.

  • Dignity & Respect

    The right to be treated with dignity and respect in all interactions with DWIHN and its providers.

  • Services That Meet Your Needs

    The right to receive services that meet your individual needs, based on your person-centered plan.

  • Safe & Humane Environment

    The right to receive your services in a safe, sanitary, and humane environment.

  • Right to Complain, No Retaliation

    To file a complaint about rights violations without fear of retaliation. You will not be punished for speaking up.

You have many other rights specific to your mental health services. More information about your rights is contained in the booklet titled "Your Rights When Receiving Mental Health Services in Michigan".

Upon enrollment, you will be given this booklet and have your rights explained to you when you first begin services, and then once again every year. You can also ask for this booklet at any time.

Your Rights Booklet

Download Your Rights Booklet

This booklet explains all your rights when receiving mental health services in Michigan. Available in three languages.

Report a Violation

Making a Rights Complaint

You can make a rights complaint by telephone, letter, email, or on a Recipient Rights complaint form.

Your call to the Office of Recipient Rights is confidential. You may also fax your complaint directly to DWIHN ORR's secure fax line.

You may file a Recipient Rights complaint any time you think staff has violated your rights or someone else's rights.

  1. Contact the ORR Office

    Call, email, fax, or submit an online form. The office is open Monday through Friday, 8:00 AM – 4:30 PM, excluding holidays.

  2. Share your experience

    Tell us what happened. All complaints are taken seriously and treated with care and confidentiality.

  3. Investigation begins

    We investigate all complaints thoroughly and confidentially. You will be kept informed of the status.

  4. You receive a response

    Written findings are provided to you within 90 days of filing your complaint.

Complaint Drop Boxes

For your convenience, drop boxes are available at the following locations:

  • 8726 Woodward, Detroit, MI, 1st floor
  • 707 W. Milwaukee, Detroit, MI, 1st floor near Care Center
  • 707 W. Milwaukee, Detroit, MI, 3rd floor lobby of the Certified Community Behavioral Health Clinic (CCBHC)

Your complaint is confidential. You will not face retaliation for filing a complaint. DWIHN is committed to protecting members who report rights violations.

SUD Services Rights

If you receive Substance Use Disorder (SUD) services, you have rights protected by the Public Health Code. These rights will also be explained to you when you start services and then once again every year.

If you have an SUD rights complaint, contact Gregory Lindsey at 313-694-8520.

All complaints are confidential

If you receive public mental health or substance abuse services, you are free to exercise your rights, and to use the rights protection system, without fear of retaliation, harassment, or discrimination. DWIHN staff and contractors will not take action against you if you use the Office of Recipient Rights. You do not need permission from anyone, you may do so at any time.

MDHHS Recipient Rights Resources
Polly McCalister, Director of Recipient Rights at DWIHN

From the Director

Polly McCalister

Director, Office of Recipient Rights

Polly and her team are dedicated to protecting the rights and dignity of every person who receives mental health services through DWIHN. The Office of Recipient Rights exists to ensure that when someone reaches out for help, they are treated with fairness, respect, and transparency — every time.

Your rights are not a formality. They are a promise — and our office exists to keep it.

Contact the Office

Office of Recipient Rights

Member Voice

Member Engagement & Advocacy

Your experience shapes how we deliver care. Participate in advisory councils, share feedback, and help DWIHN serve Wayne County better.

YourVoice Matters
AdvisoryCouncils Open to Members
FreeTo Participate

Member advisory participation is voluntary, free, and open to all DWIHN members and their families.

Your Voice, Your Impact

Member Engagement

Member Engagement (ME) elevates the voice and experience of members. The team provides oversight to clubhouse and drop-in providers, plus member and peer-related activities. They utilize research and data to inform decision-making, whether in the form of publications, programs, policies or practices.

The purpose of the Member Engagement team is to enhance social and community inclusion for members.

Key Projects & Initiatives

  • Constituents' Voice member advisory group
  • Community Delegates
  • Ambassadors
  • Reaching for the Stars
  • Dreams Come True mini-grant
  • Micro-peer enterprises

Get Involved

Advocacy

Members can engage through various advocacy channels working with local and state legislators on mental health and disability issues. Connect with advocacy organizations throughout Michigan.

Advocacy Organizations

Arc Detroit

51 W. Hancock, Detroit, MI 48201
313-831-0202arc-detroit.org

ARC/Michigan

1325 S. Washington, Lansing, MI 48910
1-800-292-7851arcmi.org

Arc Northwestern Wayne County

26049 Five Mile, Redford Township, MI 48239
313-532-7915thearcnw.org

Arc Western Wayne

2257 S. Wayne Road, Westland, MI 48186
734-729-9100thearcww.org

Association for Children's Mental Health (ACMH)

6017 W. St. Joseph Highway, Suite 200, Lansing, MI 48917
517-372-4016Parent line: 1-888-226-4543acmh-mi.org

Disability Network

5555 Conner, #2075, Detroit, MI 48213
313-923-1655dnwayne.org

Michigan Developmental Disabilities Council

michigan.gov/mdhhs

Michigan Developmental Disabilities Institute

Wayne State University
ddi.wayne.edu

Michigan Disabilities Rights Coalition

3498 East Lake Lansing Road, Suite 100, East Lansing, MI 48823
1-800-760-4600517-333-2477mymdrc.org

Michigan Protection and Advocacy Services, Inc.

4095 Legacy Parkway, Suite 500, Lansing, MI 48911
517-374-4687Voice/TTY, toll-freempas.org

National Alliance for Mental Illness

401 S. Washington Ave., Suite 104, Lansing, MI 48933
1-800-331-4264517-485-4049namimi.org

United Cerebral Palsy of Michigan

23077 Greenfield Rd., Suite 205, Southfield, MI 48075
800-827-4843mi-ucp.org

United Way for Southeastern Michigan

660 Woodward Avenue, Suite 300, Detroit, MI 48226
1-313-226-9200liveunitedsem.org

Member Resources

Member for

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Your Benefits

Everything you need
as a DWIHN member.

From wellness support to advocacy to your mobile app, your member benefits are here.

Your Rights

As a DWIHN member, you have rights.

  • Right to receive services without discrimination
  • Right to be treated with dignity and respect
  • Right to confidentiality of your health information
  • Right to file a grievance or appeal any decision
Learn about all your rights

Questions about your benefits?

Call (800) 241-4949 or contact us online. We are here to help.

Residential Network

Residential Providers

Program standards, placement coordination, and operational support for DWIHN-contracted residential mental health and substance use disorder providers serving Wayne County.

3,100+MI & IDD Members Served
MH & SUDMental Health & Substance Use
Wayne CountyFull Network Coverage

Program standards, placement coordination, and operational support for contracted residential providers.

Provider Support Areas

Resources for Residential Providers

Everything your residential program needs to operate effectively within the DWIHN network — standards, placements, and day-to-day operational support.

  • Program Standards

    DWIHN expectations for residential program operations including environment of care, staffing ratios, treatment planning, and documentation compliance.

  • Placement Coordination

    Information on how DWIHN coordinates placements for members requiring residential level of care — including referral processes, bed availability, and authorization requirements.

  • Operational Support

    Direct support from DWIHN on incident reporting, survey preparation, contract compliance, and operational questions specific to residential service delivery.

Residential Network Team

Connect with our residential support team.

Our team works closely with residential providers on placement coordination, program compliance, and any operational support your facility needs.

Provider Quality

Quality Improvement

Performance metrics, QI programs, and outcome tracking resources for DWIHN network providers committed to delivering effective, person-centered behavioral health care.

HEDISPerformance Measures
NCQAAccreditation Standards
QAPIPAnnual Work Plan

QI resources aligned with MDHHS requirements for all active DWIHN network providers.

Quality Framework

Three Pillars of QI

DWIHN quality improvement is built on measurable outcomes, accreditation standards, and a structured annual work plan.

  • HEDIS Performance Measures

    Track your performance across HEDIS behavioral health measures. Access measure specifications, data submission guides, and results from DWIHN network reporting.

  • NCQA Accreditation

    Resources supporting DWIHN NCQA accreditation requirements that affect network providers — including documentation standards and quality indicator reporting.

  • QAPIP Work Plan

    The annual Quality Assessment and Performance Improvement Program work plan outlines DWIHN quality priorities and provider-facing improvement activities.

QI Initiatives

Quality improvement programs and resources

DWIHN supports network providers with comprehensive quality improvement resources aligned with NCQA standards, MDHHS requirements, and evidence-based behavioral health practices.

HEDIS Measures & Reporting

Guidance on HEDIS behavioral health measures including follow-up after hospitalization, antidepressant medication management, and substance use treatment. Provider-level performance data and improvement resources.

NCQA Accreditation Support

Support for providers participating in or preparing for NCQA accreditation. Resources on DWIHN quality standards, documentation requirements, and how provider performance connects to DWIHN accreditation.

QI Initiatives & Projects

Collaborative quality improvement projects focusing on care coordination, crisis response, medication adherence, and health equity. Providers may be invited to participate in targeted QI projects based on performance data.

Outcomes & Reporting

Access to outcome reporting tools, member satisfaction data, and performance dashboards. Providers receive regular performance reports with comparisons to DWIHN network benchmarks and state targets.

Our Commitment

Quality Improvement

The staff of Quality Improvement are committed to ensuring the supports and services provided to the people we serve by the Provider Network is one of the highest quality and exceed expectations. The team is responsible for the oversight of the Behavioral Health Care Provider Network System to ensure that Providers are improving the person care experience, advancing the health of the populations we serve, and reducing costs.

What We Do

Core QI Functions

Regulatory Compliance

Home and Community-Based Services (HCBS)

In 2014 CMS released the HCBS final rule requiring all settings providing HCBS-funded services to meet specific criteria for continued Medicaid funding. The HCBS provide opportunities for Medicaid beneficiaries to receive services in their own home or community rather than institutions or other isolated settings.

Eligible populations include people with intellectual/developmental disabilities, physical disabilities, and/or mental illnesses. The goal is to ensure individuals receive supports enabling independent decision-making, full participation in community life, and respect for their rights.

Service types include community living supports (CLS), skill building, and supported employment services.

HCBS Documents

MDHHS Resources

HCBS Compliance

All DWIHN network providers of HCBS must meet CMS final rule requirements. Contact QI for guidance on compliance documentation.

Data & Transparency

Reports & Meeting Documents

Reports & Evaluations

Meeting Documents

Woman in a black blazer smiling against a plain blue wall.

April L. Siebert

Director of Quality Improvement

April and her team are committed to continuous improvement across every aspect of the behavioral health network. Through data-driven oversight, accreditation standards, and collaborative partnerships with providers, DWIHN ensures that quality care is not an aspiration — it is a measurable, accountable commitment to every person we serve.

Quality is not a destination. It is a daily practice — one our entire network embraces together.

Quality Standards

What DWIHN expects from network providers

All DWIHN network providers are expected to meet quality standards outlined in the Provider Manual and their contract agreements. DWIHN conducts ongoing monitoring of provider performance through claims data, member feedback, and clinical record reviews.

  • Timely access to care per MDHHS standards
  • Person-centered treatment planning and documentation
  • Participation in QI activities and data reporting
  • Evidence-based practices for behavioral health services
  • Member rights and grievance process compliance

Questions about QI requirements?

Our Quality Improvement team can answer questions about performance measures, reporting requirements, and QI participation expectations.

Contact QI Team