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POPULAR
Crisis Services, 24/7
Immediate support for anyone in Wayne County experiencing a mental health or substance use emergency.
Call 1-800-241-4949
OPEN RFQ
DWIHN – Calling All Autism Vendors
Detroit Wayne Integrated Health Network (DWIHN) Children's Initiative Department and Procurement Department are seeking qualified Providers/Vendors to provide Applied Behavior Analysis (ABA) Services for children ages 0 to 21 years old residing within Wayne County.
  • Bid Name: RFQ 2026-007 REBID
  • Application Due Date: Bid closes July 30, 2026 @ 2:00pm Local Time
Apply Now

Member Wellness

Health & Wellness Support

Tools, programs, and resources to support your whole-person health — physical, mental, and emotional — as a DWIHN member.

WholePerson Wellness
FreeFor All Members
PhysicalMental & Emotional

All wellness supports are available at no cost to DWIHN members.

Digital Wellness

myStrength

Recharge, refresh, and improve your mood with myStrength — a free digital wellness app offering safe, secure, and personalized support.

The app is accessible via web and mobile, providing stress and anxiety management tools through self-guided activities, evidence-based programs, articles, videos, and mindfulness practices customized to your wellness objectives.

Visit myStrength
myStrength logo with "my" in a blue circle and "Strength" in bold text.

It is nice to have self-guided help that is so accessible.

myStrength gives me back some of the light I had lost.

Mobile Access

myDWIHN Mobile App

The myDWIHN application enables you to discover mental health, substance use disorder, intellectual/developmental disability, and children's resources. You can locate any of DWIHN's 400+ service providers near you.

With the Personal Health Record feature, members can securely track appointments, health measurements, health alerts, immunizations, medical contacts, medications, and tests.

Download on the App Store Get it on Google Play
Person using a smartphone app while sitting on a couch.

Data Access

DWIHN API

DWIHN provides secure Application Programming Interfaces (APIs) enabling beneficiaries and approved third-party developers to access health data per CMS standards. An API is a set of rules that help software applications talk to each other, allowing your health information to be securely shared with apps you choose.

Learn About DWIHN API
Person in a suit typing on a laptop with API graphics displayed in the background.

Your Health Records

Community Electronic Health Record

The Community Electronic Health Record (CEHR) facilitates viewing your personal health information, communicating with your provider, and seeing your upcoming appointments — all with full privacy protections in place.

Log In to CEHR
Health & Wellness - Health Records

Stay on Track

Prescription Reminders

Major pharmacies provide email and text reminders to help you stay on top of prescription refills. Set up reminders with your pharmacy below.

CVS Pharmacy

Email Reminders Text Reminders

Walgreens Pharmacy

Email Reminders Text Reminders
Back to Member Resources

Customer Service

Member for

1 year 4 months
Submitted by amithawladar on
Yes
No

Member Support

How Can We Help You

Whether you need to find a provider, understand your benefits, or resolve a concern, our team is ready.

Contact UsFind a Provider

24/7 Helpline

888-490-9698313-833-3232

Available 24 hours a day, 7 days a week

Quick Help

How can we help?

About Our Office

Here to Serve You

DWIHN's Customer Service office is here to serve you and exceed your expectations. We are committed to being the front door to DWIHN. Our goal is to convey an atmosphere that is welcoming, helpful, and informative.

We are responsible for making sure you are educated about your benefits, services, member rights and responsibilities, and most importantly, how to access them. We are available to help you with your due process needs, such as filing a complaint, grievance, appeal, or arranging for mediation. Your satisfaction is important to us, so we encourage your feedback.

Customer Service wants to keep you informed by routinely organizing, coordinating, and supporting member educational opportunities that promote member engagement, inclusiveness, recovery, and self-determination. We are always looking for new members to join our Constituents Voice member advisory group.

Member Newsletter

Persons Point of View

Our quarterly newsletter keeps members informed, engaged, and connected.

Read Newsletter
Dorian Johnson, Director of Customer Service at DWIHN

Dorian Johnson

Director, Customer Service

Dorian Johnson leads DWIHN's Customer Service department, ensuring that every member receives responsive, respectful, and informed support. With a deep commitment to member advocacy and community engagement, Dorian oversees helpline operations, due process, member activities, and resource coordination — making sure DWIHN's front door is always open and welcoming.

Our members deserve to be heard, respected, and connected to the care they need. That is what drives our team every single day.

Our Office

The Customer Service office is comprised of the following

Need to reach us?

888-490-9698313-833-3232

Monday–Friday, 8am–5pm

Crisis support available 24/7

707 W. Milwaukee Ave, Detroit, MI 48202
Call NowContact Online

Provider Compliance

Compliance

Regulatory compliance, audit resources, and documentation requirements for DWIHN network providers meeting state and federal standards.

RegulatoryState & Federal Standards
7 ElementsOIG Compliance Framework
AnnualRequired Compliance Training

DWIHN compliance resources for all contracted providers. Do the right thing.

Our Role

Compliance Office

The role of the Detroit Wayne Integrated Health Network Compliance Office is to establish internal safeguards to effectively provide quality behavioral health and substance abuse services to Consumers in Wayne County within the parameters of federal and state regulation.

The DWIHN Compliance motto is "Do the Right Thing," which requires DWIHN and its Providers to provide services in a manner that promotes honesty, integrity, and ethics.

Do the Right Thing

Promote honesty, integrity, and ethics in all services delivered.

Contact Compliance

Annual Requirement

Required Training

DWIHN requires each employee and Provider Network to take the following training through its Detroit Wayne Connect (DWC) Portal on an annual basis.

  1. Compliance
  2. Fraud, Waste, and Abuse
  3. HIPAA (type of training depends on role and title)

Access Training

All required annual training is available through the Detroit Wayne Connect (DWC) training portal. Visit DWCTraining.com to access your training dashboard.

Detroit Wayne Connect

OIG Framework

7 Elements of a Successful Compliance Program

The federal Office of Inspector General (OIG) has established seven elements for an effective compliance program to monitor, detect, correct and report fraud, waste, and abuse.

  1. 1

    Development of Policies and Procedures

  2. 2

    Oversight by appointing a compliance officer and compliance committee

  3. 3

    Compliance Education and Training

  4. 4

    Monitoring and Auditing

  5. 5

    Reporting and Investigation

  6. 6

    Enforcement and Discipline

  7. 7

    Response and Prevention

The aforementioned elements have been incorporated into the DWIHN Compliance Plan and Standards of Conduct Policy.

Report Concerns

Reporting Fraud, Waste, and Abuse

DWIHN Compliance Office

Detroit Wayne Integrated Health Network

ATTN: Compliance Office

8726 Woodward Ave.

Detroit, MI 48202

(313) 344-9099compliance@dwihn.org

Anonymous Reporting

You may report complaints anonymously. If you identify yourself, DWIHN will maintain anonymity to the extent provided by law.

(313) 833-3502

State Reporting

Michigan Department of Health and Human Services

Office of Inspector General

PO Box 30062

Lansing, MI 48909

855-MI-Fraud (643-7283)

Downloads

Compliance Policies

DWIHN has established the following compliance policies and procedures to prevent fraud, waste, and abuse. Policies are available for download from PolicyStat — enter the policy name in the search bar.

  1. Compliance Plan Policy
  2. Compliance Reporting Policy
  3. Conflict of Interest Policy
  4. Fraud Waste and Abuse Policy
  5. Investigation Policy
  6. Standards of Conduct Policy

PolicyStat

All compliance policies are available on PolicyStat for download.

View on PolicyStat

Stakeholder Review

Proposed Policies: Your Input is Needed

DWIHN periodically shares new and revised policy drafts so interested parties can review them and comment before they become final. Read each draft, then use the survey to send your feedback. These documents are drafts and do not represent official policy.

Each draft is open for a 14-day review. This review ends November 10, 2026.

New Policies

Revised Policies

Dawn Ison, Director of Compliance at DWIHN

Dawn Ison

Interim VP of Compliance

Dawn and her team work to ensure that DWIHN and its provider network operate with integrity, transparency, and in full accordance with state and federal regulations. Our goal is to make compliance a source of confidence — not anxiety — for every provider we serve.

Doing the right thing is not just a motto — it is the standard we hold ourselves and our network to every single day.

Compliance Department

Compliance questions? We can help.

Reach out to the DWIHN Compliance team with questions about audit preparation, training requirements, incident reporting, or regulatory standards affecting your organization.

Contact Compliance
Back to Provider Resources

Community Prevention

Preventing suicide
together.

DWIHN's Suicide Prevention Coalition unites community partners, mental health providers, survivors, and advocates to reduce suicide rates in Wayne County through education, awareness, and coordinated response.

CommunityCoalition Partners
EducationPrevention Training
Crisis Resources988 & 1-800-241-4949

Aligned with the State of Michigan and Michigan Association for Suicide Prevention.

Our Mission

Wayne County Suicide Prevention Coalition

The Wayne County Suicide Prevention Coalition is a community partnership led by Detroit Wayne Integrated Health Network with a mission to reduce the number of suicide deaths. The Coalition has aligned its goals with the State of Michigan and Michigan Association for Suicide Prevention.

The purpose of the suicide awareness and prevention coalition in Wayne County is to bring collective efforts of local citizen organizations, mental health practitioners, and related professionals to reduce the incidence of suicide and educate the public on mental illnesses that can sometimes lead to suicide ideation.

What We Do

Our coalition goals

Suicide is a public health problem that is preventable. Our coalition works across nine strategic areas:

  1. Promote awareness that suicide is a public health problem that is preventable
  2. Develop broad-based support for suicide prevention
  3. Reduce the stigma associated with seeking mental health, substance abuse, and suicide prevention services
  4. Develop and implement community-based suicide prevention programs
  5. Implement training for recognition of at-risk behavior and delivery of effective treatment
  6. Develop and promote effective clinical and professional practices
  7. Increase access to and community linkages with mental health and substance abuse services
  8. Improve reporting and portrayals of suicidal behavior, mental illness, and substance abuse in the media
  9. Promote, support, and enhance research on suicide and suicide prevention

We Promote

Three pillars of our work

Awareness

People in our community will be aware that suicide is a relevant problem and that it is possible to reduce the rate of suicide.

Support

People in our community will be supported when seeking help for suicidal thoughts and feelings. They will know that there are local resources available.

Hope

People in our community will gain hope that life can get better, that we can work through obstacles, and that we can drastically reduce the rate of deaths by suicide.

What We Do

Coalition programs and initiatives

QPR & SafeTALK Training

Question, Persuade, Refer (QPR) and SafeTALK gatekeeper training for community members, school staff, healthcare workers, and employers, teaching recognition of warning signs and how to connect someone to help.

Community Awareness Campaigns

Public education campaigns, safe messaging media content, community events, and survivor storytelling initiatives that reduce stigma and encourage help-seeking in Wayne County.

Survivor & Postvention Support

Support groups, resources, and connections to care for individuals who have survived a suicide attempt and for those who have lost someone to suicide. Grief support following a loss by suicide.

Coalition Collaboration

A multi-sector coalition including schools, healthcare systems, faith communities, law enforcement, and non-profits working together on a shared suicide prevention strategic plan for Wayne County.

Join Us

How you can get involved

The Coalition can provide suicide prevention training, resources, and consultation throughout Wayne County.

Monthly Coalition Meetings

Join us every Third Tuesday at 10 a.m. via Zoom. Open to all community members, organizations, and advocates.

Register for Training & Events

Free QPR and SafeTALK gatekeeper training available for organizations throughout Wayne County.

dwctraining.com

Contact the Coordinator

Suicide Prevention Coordinator: Andrea Smith

313-550-2196 asmith1@dwihn.org

MDHHS Suicide Prevention

The MDHHS Suicide Prevention website hosts fact sheets, resources, trainings, events, coalitions, and communication tools.

michigan.gov/suicideprevention

Support Resources

If you are in crisis or need support

If you're in crisis or having thoughts about suicide, reach out now, support is here and you don't have to face this alone.

  • Crisis Text LineText "HELLO" to 741741 to connect with a trained crisis counselor via text message, available 24/7.
  • National Suicide Prevention LifelineCall 988 or 1-800-273-TALK (1-800-273-8255) for 24/7 confidential support and connection to local resources.Call 988
  • Michigan Suicide Prevention CommissionMeeting details, minutes, and state prevention resources.View Commission resources

Grief & Bereavement Support

24/7 Crisis Support

1-800-241-4949

Free · Confidential · Wayne County

Call or Text 988Text HELLO to 741741

Get Involved

Join the Wayne County Suicide Prevention Coalition

The coalition welcomes schools, healthcare organizations, faith communities, businesses, advocacy groups, and individual community members. Together we can make Wayne County a place where no one faces suicidal crisis alone.

  • Access free QPR and SafeTALK training for your organization
  • Participate in coalition planning and events
  • Share prevention resources with your community
  • Help build a community-wide response to suicide
Contact Us to Join

Crisis resources

988 Suicide & Crisis LifelineCall or text 988, free, confidential, 24/7Call or Text 988
DWIHN Crisis Line1-800-241-4949, Wayne County · 24/7Call 1-800-241-4949
Crisis Text LineText HOME to 741741
Back to Programs & Services

Direct Clinical Care

Expert behavioral health care,
directly from DWIHN.

DWIHN's outpatient clinic provides psychiatric evaluations, medication management, and individual therapy directly to eligible Wayne County members, from our own clinicians, at our own facility.

Call 313-833-2500Clinic Location & Hours
PsychiatricEvaluations
MedicationManagement & Monitoring
Individual TherapyLicensed Clinicians

The DWIHN Outpatient Clinic serves eligible Wayne County Medicaid members.

Now Accepting Members

DWIHN Outpatient Clinic

DWIHN is currently accepting members for outpatient mental health services, providing the following services for adults of all ages, children, infants and early childhood.

Clinical Services

What the DWIHN clinic offers

Unlike most CMHSP services that are brokered through network providers, the DWIHN Outpatient Clinic delivers care directly. This gives members access to DWIHN's own clinical staff when network options are limited or when specialized evaluation is needed.

Adult Services

Adults with serious mental illness (SMI) 18 and older

  • Adult Outpatient Psychiatric Treatment

    Comprehensive psychiatric care including evaluation, medication management, and ongoing monitoring for adults diagnosed with serious mental illness.

  • Assessment and Diagnosis

    Thorough clinical assessments to establish accurate diagnoses and inform individualized treatment planning for adult members.

Military and Veteran Services

Behavioral Health Services for members in the military and veterans

  • Co-occurring Treatment

    Integrated treatment addressing both mental health conditions and substance use disorders simultaneously, tailored for military members and veterans.

  • Outpatient Primary Care Screening and Monitoring

    Health screenings and ongoing monitoring to support the physical and behavioral health needs of military and veteran members.

  • Outpatient Therapy

    Individual therapy sessions using evidence-based approaches including trauma-focused care, EMDR, and cognitive processing therapy for veterans.

  • Person-Centered Planning and Treatment

    Individualized treatment plans developed collaboratively with military members and veterans, honoring their goals and experiences.

  • Targeted Case Management Services

    Dedicated case managers coordinate care, connect members to community resources, and ensure continuity of services.

  • Peer Support Specialist Services

    Veteran peer specialists with lived experience provide mentoring, encouragement, and help navigating behavioral health and community supports.

Children Services

Treatment and intervention for children and adolescents with severe emotional and/or psychiatric diagnosis

  • Infant and Early Childhood Mental Health (I-ECMH)

    Specialized mental health services for children from birth through age 5, supporting healthy social-emotional development and early intervention.

  • Child and Adolescent Outpatient Psychiatric Treatment

    Outpatient psychiatric services for youth including evaluation, medication management, and coordinated care for severe emotional disturbance.

  • Assessment and Diagnosis

    Comprehensive diagnostic evaluations for children and adolescents to establish accurate diagnoses and guide treatment planning.

  • Child and Family Therapy

    Individual and family therapy sessions that build skills, strengthen family bonds, and address trauma, anxiety, depression, and behavioral challenges.

  • Home-Based Services

    Intensive outpatient services delivered in the home setting for children and families who need support beyond what clinic-based care can provide.

  • Parent Support Partner

    Parents with lived experience as caregivers of children with behavioral health needs provide peer support and guidance to other families.

  • Youth Peer Support Specialist Services

    Young adults with lived experience in the behavioral health system provide mentoring and hope to youth currently navigating mental health challenges.

Melissa Peters, Director of DWIHN Outpatient Clinic

Melissa Peters

Director, DWIHN Outpatient Clinic

Melissa Peters leads the DWIHN Outpatient Clinic, overseeing direct clinical care for Wayne County Medicaid members. With extensive experience in community mental health, Melissa ensures that adults, children, and families receive timely psychiatric evaluations, medication management, and therapy from DWIHN's own clinicians — bridging the gap when network options are limited.

Our clinic exists so that no one in Wayne County has to wait for the care they need. When you walk through our doors, you are seen by our team, on our timeline, with one goal — your well-being.

Visit Us

Clinic location and hours

Individuals are welcome to contact DWIHN Access Clinical Call Center for a complete screening and referral.

1-800-241-4949

Clinic Locations & Hours

707 W. Milwaukee, Detroit, MI 48202
Monday–Friday, 8:00 AM – 8:00 PM
15400 W. McNichols Rd., Detroit, MI 48235
Monday–Friday, 8:00 AM – 6:00 PM

Schedule an appointment

To schedule an appointment at the DWIHN Outpatient Clinic, call us or ask your care manager for a referral. New patients require an intake assessment first.

  • Must be an enrolled DWIHN member
  • Medicaid coverage required
  • Referral from care manager or self-referral via intake
Call 313-833-2500
Back to Programs & Services

Youth Advocacy & Action

Youth United

Wayne County's youth advocacy initiative — empowering young people to lead, speak up, and create change in their communities.

AdvocacyYouth Voice & Action
YMHCMonthly Council Meetings
Wayne Co.Community-Level Impact

Youth United engages young people across Wayne County in mental health advocacy and community leadership.

Youth Advocacy & Action

What Is Youth United?

Youth United (YU) is an initiative that promotes advocacy and action among young people by using positive values and philosophy. YU advocates are passionate and not afraid to have courageous conversations about bullying, gun violence, human trafficking, substance use, mental illness, diversity, equity and inclusion, and breaking down stigmas and stereotypes.

Get Involved

Who We Are

Lead Youth Advocates & Youth Mental Health Council

Lead Youth Advocates

Youth United is staffed by Lead Youth Advocates who are charged with engaging other youth, promoting youth involvement at the community level, participating in system of care activities and educating stakeholders through their work.

Youth Mental Health Council

Youth United hosts a monthly Youth Mental Health Council (YMHC) meeting of high school students in Wayne County. The purpose of YMHC is to assist in planning, helping, advising, and working to fill gaps in traditional mental health services in their communities and address mental healthcare disparities that they have experienced firsthand in education, housing, foster care, addiction/recovery, and work to advocate for change with state-level policy makers.

Take Action

Get Involved

Watch

Youth United in Action

Report to Community

Youth United Report to Community 2024

Report to Community

Youth United Report to Community 2025

Mark Your Calendar

Upcoming Events

Youth United hosts events throughout the year to engage young people, build leadership skills, and advocate for mental health equity.

  • Youth Mental Health Action Day

    An annual day of action raising awareness and reducing stigma around youth mental health in Wayne County.

  • Youth Mental Health Ambassador Scholarship

    Recognizing youth advocates who have demonstrated outstanding commitment to mental health awareness and community advocacy.

  • Leadership Academy

    A leadership development program equipping youth with the skills and confidence to lead change in their communities.

Stay Informed

Youth United Newsletter

Download the latest Youth United newsletter to stay up to date on events, advocacy campaigns, and youth mental health news.

Tobacco Prevention

Resources

Youth United works to raise awareness about the risks of tobacco, vaping, and nicotine use among young people. Explore the resources below.

Back to Children's ServicesSchool-Based Health Quality Initiative

Programs & Services, Crisis Services

Connecting
You to Care

The DWIHN Access Call Center provides access to quality integrated healthcare to Wayne County residents, managed by professional staff with years of experience in behavioral health, substance use, crisis, and customer service.

Call 1-800-241-4949Learn About Screening
24/7Available Around the Clock
Wayne CountyResidents Served
All NeedsEmergent to Routine

No prior authorization required to call the Access Call Center.

About the Access Call Center

Connecting Wayne County Residents to Care

The Detroit Wayne Integrated Health Network is responsible for oversight of the DWIHN Access Call Center, which provides access to quality integrated healthcare to the residents of Wayne County. The DWIHN Access Call Center is managed by professional staff with many years of experience in behavioral health, substance use, crisis, and customer service-related concerns.

The Access Call Center ensures appropriate access to behavioral health services and crisis management. The Access Call Center and Crisis Services department work in collaboration with other departments and providers to ensure access to DWIHN's full array of services as well as the Crisis Continuum Service System.

In a crisis? Call our 24-hour helpline immediately: 1-800-241-4949

The Access Call Center is also the general Information and Referral source for individuals living in Wayne County.

Access to services is for Wayne County residents who:

  • Have an intellectual or developmental disability
  • Have a mental illness
  • Are children with serious emotional disturbance
  • Have a substance use disorder
  • Have active Medicaid, are Medicaid eligible, or are uninsured

What We Provide

Services Available 24/7

The Access Call Center provides the following services around the clock:

Crisis Line Transfer

Warm transfer to the crisis line for individuals in immediate need.

Hospital Discharge Follow-Up

Follow-up appointments for individuals recently discharged from a hospital.

Post-Crisis Follow-Up

Follow-up appointments after a crisis episode to ensure continued stabilization.

SUD Eligibility Screening

Substance Use Disorder eligibility screening by a Substance Use Disorder Specialist.

Hours for Mental Health Services eligibility screenings are 8am–8pm, Monday through Friday. If a screening or autism evaluation appointment is needed outside of these hours, a Call Center Representative will collect demographic data and a Mental Health Clinician will contact the individual the next business day to complete the screening.

Have questions? Email us at accesscenter@dwihn.org or call 1-800-241-4949.

How It Works

Screening to Meet Your Needs

Screening to determine how DWIHN can meet your behavioral health or Substance Use Disorder needs, from crisis to routine levels. The Access Call Center will collect demographic information, then provide screening, linkage to a provider, and referrals for persons seeking access into the public behavioral health system.

EmergentImmediate

Emergent Calls

The Access Call Center will identify if an individual is in crisis or at risk of physical injury to themselves or another individual.

Calls will be warm transferred to the crisis line.
Urgent24–48 Hours

Urgent Calls

The Access Call Center Mental Health Clinician or Substance Use Specialist will identify if the individual is in significant distress or has been released from the hospital (inpatient or crisis) and needs to be seen as soon as possible to ensure stabilization.

An appointment will be scheduled within 24–48 hours and/or may be warm transferred to the crisis line.
Non-EmergentRoutine

Non-Emergent / Routine Calls

The Access Call Center will ask questions to help identify the best route to assist the caller by offering information and referrals, a warm transfer to another department or agency, or a transfer to an Access Call Center Mental Health Clinician or Substance Use Specialist to complete an eligibility screening.

Scheduling an intake appointment for outpatient services or referral to an appropriate level of care.

Community Resources

Need Additional Resources?

If you are looking for support beyond behavioral health services, these community resources may be able to help.

Basic Needs Referrals

Looking for general referrals for basic needs

mi211.org

Brief Counseling Support

Looking for brief counseling support

Reach Us Detroit

Emergency Shelter

Looking for emergency shelter

CAMdetroit.org

Supports for Seniors

Looking for supports for seniors

DetroitSeniorsSolution.org

Financial Wellness & Utility Assistance

Looking for financial wellness or assistance with utility bills

WayneMetro.org

For Providers

Provider Resources

Providers can access referral forms, enrollment documents, and specialty services links through the DWIHN provider resources area.

Provider Resources & ExtranetEnrollment Forms & Designation ChangesChildren Specialty Services ReferralsASD Referral Forms

Ready to Connect?

Our team is available 24 hours a day, 7 days a week to connect you with the right services and support for your needs.

Call 1-800-241-4949Email UsCrisis Services
Back to Crisis Services

Mobile Crisis

Mobile Crisis Program

DWIHN's mobile crisis teams go where help is needed — dispatching trained crisis professionals to community locations across Wayne County.

MobileCommunity Response
TrainedCrisis Professionals
WayneCounty Wide

Mobile crisis teams respond across Wayne County to support individuals in crisis.

White minivan parked on a street near a city building and benches.

What is Mobile Crisis?

How the Process Works...

Mobile Crisis services are available 24/7 including holidays and weekends.

  • Individual is in crisis
  • Call DWIHN at 844-462-7474
  • Phone screening is completed
  • Mobile Crisis Team is dispatched
  • Mobile Crisis Team responds
  • De-escalation and crisis intervention is provided
  • Individual is connected to appropriate resource

If you are not already connected with a behavioral health provider, the Mobile Crisis Team will refer you to our follow-up and support team.

Please be advised that referrals are completed internally.

Mobile Crisis Unit Brochure

Back to Crisis Services

Contact Us

Get in Touch

We're here
to help.

Whether you need immediate support, have questions about your benefits, or want to connect with a specific department, we have the right person for you.

Member Helpline

(800) 241-4949

For seeking resources and help

24/7 Crisis Hotline1-844-462-7474
Customer Service313-344-9099

Crisis line: Call or text 988

  • Call Us

    (800) 241-4949

    For members, families, and general inquiries. Available 24 hours a day, 7 days a week.

  • Contact Online

    Submit a request

    Complete our contact form for non-urgent inquiries. We respond within 2 business days.

    Contact Form

  • Visit Us

    8726 Woodward Ave
    Detroit, MI 48202

    Our main office is open Monday–Friday, 8am–5pm. No appointment needed for general inquiries.

Send Us a Message

How can we help you?

Fill out the form below and our team will respond within 2 business days. For urgent needs, please call us directly.

PRIVACY POLICY: All information collected, (i.e. names, addresses, e-mail and telephone numbers), is solely used for replying to communication from you. We do not sell e-mail addresses or your name and personal demographic information to mass marketers.

Locations

1
DWIHN 707 Crisis Care Center

707 W Milwaukee
Detroit, MI 48202

Phone: 313-833-3232
DWIHN 707 Crisis Care Center Front Desk:
 313-989-9444
TTY: 711

Hours of Operation:

Crisis Services :
24 hours a day, 
365 days a year
Outpatient Clinic
8 a.m. to 8 p.m.
Monday - Friday
Clinical Administration 
8 a.m. to 5 p.m.
Monday - Friday

2
DWIHN Administration Building

8726 Woodward
Detroit, MI 48202

Phone: 313-833-3232
TTY: 711

Hours of Operation:

8 a.m. - 5 p.m. 
Monday - Friday

3
DWIHN Outpatient Clinic - McNichols

15400 W .McNichols Rd
Detroit, MI 48235

Phone: 313-696-0840
TTY: 711

Hours of Operation:

8 a.m. - 6 p.m.

Monday - Friday

4
DWIHN Outpatient Clinic - Milwaukee

707 W Milwaukee 
Detroit, MI 48202

Phone: 313-696-0911
TTY: 711

Hours of Operation:

8 a.m. - 8 p.m.

Monday - Friday

Specific Departments

Who do you need to reach?

  • Member Services

    For benefit questions, care coordination, and member support

    (800) 241-4949

  • Customer Service

    For general customer service inquiries and assistance

    313-344-9099

  • Provider Relations

    For network providers needing assistance with claims and authorizations

    (800) 241-4949

  • Quality Improvement

    For quality concerns and clinical inquiries

    (800) 241-4949

  • Communications & Media

    For press inquiries and partnership requests

    (800) 241-4949

  • Office of Recipient Rights

    For rights complaints and advocacy. Confidential and protected.

    (313) 833-3232

  • Compliance

    For reporting concerns about provider conduct or fraud

    (800) 241-4949

Office Hours

Monday–Friday, 8:00am – 5:00pm ET

Crisis Support

Available 24/7, Call 1-844-462-7474 or text/call 988

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